Our Policies & Procedures 
Our main goal is providing you with an invitation that will showcase your style and personality; telling a story of your special event. Heartfelt Design is here to help you, from design ideas, creating time-lines, plans for mailing; “Everything Invite!” You can tell your family and friends you hired a personal wedding invitation planner. That’s what we do and we Absolutely LOVE IT!

Non-Refundable Deposit 
The non-refundable must be received prior to any design work or material ordering to be done. The non-refundable deposit will be explained when you are ready to proceed with your order. Once the completion of the design phase, the remaining balance will be due before we start the production of your order..

Custom and/or Monogram Design 
Custom designs start at $125 and Monogram Designs are $25. Custom designs can increase in price after the first hour at $35/hour. You may receive up to 2 design layouts for both a Custom & Monogram design. If a simple graphic icon is desired (such as a heart, leaf, flower, starfish, shell, etc.) can be added for no additional cost.

All Designs are the property of Heartfelt Design and have the rights to use for our professional portfolio, to promote and to display or for samples upon request. Designs may not be be reproduced without consent from Heartfelt Design. 

Approval 
When all components of your invitation ensemble are complete, a final digital proof will be emailed. We ask that Client’s carefully review and proofread thoroughly. This includes spelling or grammatical errors, dates, days, etc. that you as the client deems incorrect. We require a digital signature along with written approval. Once we have received, your order is sent off to production.

Pricing
Our pricing varies and the pricing is dictated by the invitation style, materials, embellishments, type of printing, and assembly. Custom invitations are NOT massed produced and therefore cannot be compared to the mass market, as that is like comparing a Chrysler to a BMW.

Assembly 
Invitations will arrive unassembled. Some invitations require more assembly than others, as some may requiring mounting or attaching embellishments. Envelope liners may also require assembly. Here are out costs for assembly…

Partial $0.50 per invite: Adhering Envelope Liners to Envelopes or by placing inserts into any enclosures, except for Response Postcards/Envelopes (you need to adhere postage).

Full $2.50 per invite: Fully Assembled invitation, adhere stamps (supplied by client) on the RSVP Postcard or Envelope. Everything, accept for stuffing into Envelope. If you have chosen Personalized RSVP Postcards, we will ALWAYS match it with the coordinating envelope.

White Glove $3.50 per invite: A Fully Assembled invitation and includes stuffing envelopes, adhering postage stamps , hand cancelling and mailing out invitations.

Extra Invitations 
An additional 10-15% is always included in the contract. We have experienced where situations caused by the neglect of the Post Office (i.e. damaged, lost or stolen invitations), an incorrect address given, or the most common reason… additional guests. Going back to production for an extra 10 invitations is costly.

Cancellation 
Much time and effort are put into our Custom Invitations. If you have made a Full payment and have already received the digital proof only, you are only entitled to a partial refund that does not include the non-refundable deposit and is based on if there is any stock that has been customized. For anything stock paper or embellishment that can be returned, there is a 25% restocking fee that will be deducted, as that is what is charged to me by the vendors.

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